Fix problems downloading Norton

If you have not tried to download the product from your account, we recommend that you follow the steps in Install Norton Device Security.

If you have issues with downloading or installing Norton on your device, select one of the following that best describes your situation:

The download doesn't start or complete

Your Norton device security installation begins when you run the downloaded file. To locate the downloaded file, do one of the following depending on your browser:

• For Internet Explorer: Click Tools > View downloads. In the View downloads window, next to the Norton file, click Run.

• For Firefox or Safari: On the top-right corner of the browser, click the down arrow to view the downloaded files, and then click the Norton file that you downloaded.

• For Chrome: On the top-right corner, click the Customize and control button, and then click Downloads. In the Downloads page, click the Norton file that you downloaded.

If the download doesn't start or progress, you can directly download the installer from one of the following links.

1. Select your plan:

   • Norton 360 Standard/Deluxe/LifeLock plans

   • Norton AntiVirus Plus

   • Norton Security Premium

   • Norton Security

   • Norton 360

   • Norton 360 Premier Edition

   • Norton Internet Security

   • Norton AntiVirus

   • Norton Internet Security for Mac

   • Norton AntiVirus for Mac

   • Norton Secure VPN

2. Do one of the following depending on your browser:

   • For Internet Explorer: Click Run.

   • For Firefox or Safari: On the top-right corner of the browser, click the Download option to view the downloaded files, and click the file that you downloaded.

   • For Chrome: On the bottom-left corner, click the file that you downloaded.

3. If the User Account Control window appears, click Continue.

4. Follow the on-screen instructions to install Norton device security. For more information, read Install Norton device security on Windows or Mac.

Install doesn't start or the window doesn't appear after I complete the download

https://quicksolvo.com/norton-com-setup/

Check if the install window is hidden

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• There are chances that the install window is hidden behind other windows. We suggest that you minimize all open windows to see the install window.

If the install window still doesn't appear or if you see the error "Another version of a Norton product has been detected on this computer", then there may be pieces of an old Norton product causing the problems. Run the Norton Remove and Reinstall tool and then try installing the service again.

Remove another or older version of a Norton product from your computer

Follow these steps if you also see the error

If you have a Norton product for Mac, read Uninstalling your Norton product for Mac. If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

1. Download the Norton Remove and Reinstall tool.

   Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

2. To open the Downloads window in your browser, press the Ctrl + J key.

3. Double-click the NRnR icon.

4. Read the license agreement, and click Agree.

5. Click Advanced Options.

6. Click Remove Only.

7. Click Remove.

8. Click Restart Now.

   After the computer restarts, double-click the downloaded installer file and follow the on-screen instructions to reinstall Norton.

If the install still fails, we recommend that you remove any non-Symantec security product from your computer and then try again.

Uninstall all non-Symantec security products

1. Press the Windows + R keys to open the Run dialogue box.

2. Type in the following text, and then press Enter.

   appwiz.cpl

3. In the list of installed programs, click any non-Symantec security product, and then click Remove or Uninstall.

4. Follow the instructions to completely remove the product.

5. Restart your computer.