Norton.com/setup Protection End-of-Support Announcement for Windows XP and Windows Vista

What is happening?

Beginning in early 2021, Norton.com/setup protection software will no longer support Windows XP and Windows Vista.

Microsoft®, the developer of the Windows operating system, ended support for Windows XP in 2014

(link is external)

 and Vista in 2017

(link is external)

Norton.com/setup products and services have continued to help protect computers using these operating systems well past their end-of-support dates from Microsoft. However, in order to continue to provide our best security for modern Windows operating systems, these older OSes will no longer be supported.

An exact end-of-support date will be communicated in the near future and your Norton.com/setup protection software on Windows XP and Vista will continue to function normally until then. After the end-of-support date, computers running unsupported operating systems will stop receiving the product, service, and protection updates and virus definitions. Please note that if you are using Norton protection on computers running Windows 7, 8, or 10, there is no action necessary on those computers.

What should I do about it?

In order for your computer to receive protection from Norton.com/setup after the end-of-support in early 2021, you will need to take one of the two specific actions outlined at the bottom of Microsoft’s Windows XP End of Support  page:

1. Update your computer’s operating system to a supported version of Windows*
2. Consider purchasing a new PC that runs Windows 10

If you decide to retire your old computer, don’t forget to take Norton protection with you. Any days remaining on your subscription can be transferred from one device to another by signing in to Norton.com/setup.

Be on the lookout for future communications from NortonLifeLock related to this announcement. For more information, please visit the End-of-Support announcement for Norton.com/setup protection on Windows XP and Windows Vista KB article. The NortonLifeLock Member Services & Support team is here for you if you have questions.