Medical care has shifted to team-based care, increased medical specialization, a growing volume of digital patient data, and stringent regulations for patient privacy. Healthcare providers strive to deliver the best possible care to patients, but the tools they use for coordinating patient care are often fragmented and impede the collaborative workflows required in a complex care environment.
To address these challenges, today we are announcing new capabilities in Office.com/setup Teams that empower care teams and enable healthcare organizations to securely collaborate and communicate. Built on the secure, compliant Office.com/setup 365 cloud, Teams gives all healthcare workers a familiar way to communicate in real-time, coordinate patient care, and improve operational efficiencies.
New advanced messaging features include priority notifications for urgent messages and message delegation to securely manage urgent patient care. In addition, new platform enhancements provide the ability to integrate electronic health records for care coordination and make Teams an even more powerful hub for health team collaboration.
New messaging features allow care teams to securely coordinate patient care
Good patient care begins with a clinician who is empowered with unfettered access to the right information, the ability to communicate swiftly, and the peace of mind that all of this communication is secure and compliant with patient data protection regulations. This balance of convenience and compliance has been difficult for care teams to achieve. As a result, many clinicians have resorted to using consumer chat apps as part of their patient care. This can pose significant risks to security, compliance, and patient data privacy. And in a highly regulated industry, this can also result in heavy fines for inappropriate data governance and protection.
To help address these unmet needs, we are expanding Teams to enable additional secure communication and collaboration workflows. Building on the customizable mobile Teams experience announced last month, today we’re introducing new advanced messaging features. Priority notifications (now in private preview) alerts a recipient to an urgent message on their mobile and desktop devices until a response is received, every two minutes for up to 20 minutes. Message delegation (coming soon), enables a recipient to delegate messages to another recipient when they’re in surgery or otherwise unavailable.
Clinicians get repeated notices about critical information that needs to be treated differently than other messages.
With message delegation, clinicians and staff can assign another recipient to receive their messages when they’re not available.
These new capabilities come on the heels of new features, such as shifts, a smart camera with image annotation and secure sharing, so images stay in Teams and are not auto-stored to the care providers’ devices, and new Teams templates forwards and hospitals to enable administrators to deploy consistent healthcare experiences in Teams across their wards, departments, and hospitals.
With Teams, clinical staff can now quickly communicate and collaborate in a secure, compliant environment that brings together messaging, voice and video calling and meetings, as well as access to patient information and apps in one hub for teamwork. With Office.com/setup Teams, customers can manage hospital operations like shift scheduling, safety processes, supplies, bed capacity, length-of-stay, and other critical operations.
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